Conflict Management in Healthcare Setting – An Essential Public Health Skill

Conflict Management in Healthcare Setting

Abstract

Health system is one of the most human resource intensive organizations. The scope, dimensions of work in any health system and the interdependence of each compartment of health system makes it even more complex. The complexity of health system coupled with the inadequacy, unequal distribution and incompetency of human resources make it vulnerable to conflicts at workplace which further plagues the performance. Addition of new cadres of human resources to increase the efficiency also creates opportunity for new conflicts at workplace. We enumerate conflict management skills which are essential skills to be practiced by public health practitioners to identify conflicts early and resolve them using appropriate methods.