Home Quarantine Policy, Community Rejection and Application of Organizational Behaviour Principles to Manage Sanitation Worker during Covid-19: A Case study from a Tertiary Care Hospital, North India, 2020

Abstract

This is one of the thousand stories which are going to eventually come up in the medical services, which will later become folklores and will motivate thousands hopefully. In a Junior Resident’s academic career, it is of immense pleasure if one of his/her classroom lecture/teaching will unfold in front of his/her eyes. This is a story of a Health care worker and the experience he gave to all of us. In the heat of a pandemic and shortage of health work force, a health care works was being stigmatized for his health status regarding COVID-19. We, the management workforce, took some unconventional decision to put him under our supervision and service. This led us to a situation where we experienced his untapped potential and learnt a very famous concept of “Johari Window”. This is a story of that health care worker and of our experience of converting an emergency into an opportunity leading to a lifelong lesson.